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Ebb® CoolDrift Versa™
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Ebb® CoolDrift Versa™
Quiet your racing mind and fall into deeper, more restorative sleep with the first, and only, drug-free sleep aid solution to use continuous and precise cooling technology to reduce metabolic activity in the frontal cortex of the brain. 30 night sleep trial included.
Chilisleep System Cleaner
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Chilisleep System Cleaner
Keep your ChiliSleep system in top shape with the ChiliSleep System Cleaner. Simply pour the solution into your Cube or OOLER every 1-3 months for optimal performance
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*Promotional code discounts, taxes, and shipping costs are calculated at checkout

Returns + Exchanges

Potential Delays:


While we remain committed to contributing to your sleep health and wellness, we also understand that we are facing uncommon circumstances. We are doing our best to maintain our shipping schedules, but we anticipate there may be delays in order processing and shipping.

Most of our products are designed by and exclusively for us, and we are experiencing delays with suppliers and fulfillment partners, both stateside and around the world. We appreciate your patience, and we will send an email when your order ships.



Holiday Ship Days

Confirmed US Last ship days:

    • Customers need to order by 12/12 at 11 a.m. EST for guaranteed delivery by Christmas.

    • US Ground- 12/15 at 11 a.m. EST
      • Disclaimer: We cannot guarantee against carrier delays, but we are working with our partners on speedy delivery.

  • US 2-day- 12/21 at 11 a.m. EST
      • Disclaimer: We cannot guarantee against carrier delays, but we are working with our partners on speedy delivery.

Extended Holiday Return Window


Purchases made November 10th through December 25th of any given year have an extended Sleep Trial Guarantee through January 25th of the following year.


At ChiliSleep Headquarters:


Our first priority is the health and safety of our valued customers and team members. Our warehouse team is working at safe distances to ship your order. Our Customer Service representatives are working remotely to safely and efficiently answer your emails and calls. Please note that the response time may be longer than usual. We appreciate your patience.

For any assistance, please contact our Customer Service team at

Thank you for your understanding. We will continue to monitor the situation and update our processes to accommodate as best as we can and as circumstances change. The entire team at ChiliSleep is with you and your family and hope that our products can offer you some comfort and support as we navigate through this uncertainty, together.


How much do you charge for shipping?


We're excited to offer fast and free standard shipping for continental US based addresses. So long as a product is not "in production", the order will be shipped within 1-2 business days.

When you place your order, we’ll ship it directly to your home or office using a premium carrier such as USPS, FedEx or UPS. Customers in the continental US can typically expect their orders within 3 to 7 business days; Alaska, Hawaii and all off-shore United States territories should expect orders in 10 to 14 business days.


Do you ship internationally?


Yes, we do! International orders typically take 8 – 12 business days for delivery (plus customs clearance time). International customers may be required to pay import duties at checkout. Please consult with your local government tax authority to learn more about rates.

We do not ship to the following countries: Central Africa Republic, Comoros, Region of Crimea, Cuba, Equatorial Guinea, Falkland Islands, Guinea-Bissau, Iran, Johnston Island, Kirbati, North Korea, Mayotte Island, Myanmar (Burma), Niue, St. Helena, St. Pierre and Miquelon¸ Sao Tome and Principe, Sierra Leone, Solomon Islands, Somalia, South Sudan, Sudan, Syria, Tajikistan, Tokelau Islands, Turkmenistan, Tuvalu, Wake Islands & Yemen Arab Republic.


How do I track my order?


We will email you with a tracking number as soon as we ship the order so you can follow along as it heads your way.

You can also log in to your account and see all of your existing orders.

You will select your order number from your account page, then you can see your tracking number and check on its status with the shipping carrier right there.


Need to return your product?


We want you to love your Chili products, but if you're having issues, we make returns as easy as possible.


How do I return my Chili product?


If you purchased a chiliPAD or OOLER within 30 days from our online store you are eligible for a return.

We will issue a return authorization number and refund your purchase price within 30 days after we have received the product back.

We cannot process returns for chiliPADs or OOLERs purchased from third-party retailers, so you will need to contact them directly to find out their return policy.

If you're a customer from outside of the continental USA please note that the customer is responsible for all shipping costs associated with the order.

If you are a customer within the continental USA you can access our Customer Return Authorization form here or

If you're a customer from outside of the continental USA, you can access our International Customer Return Authorization form here or

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